SHIPPING AND RETURNS


RETURNS

All orders are subject to availability. If an order is received that cannot be filled, we will issue a refund for that item. Items in a cart or wish list are not reserved. Sometimes our customers are faster than our servers and on rare occasions we may need to cancel orders if we find that stock is not available for you.

We take all measures to ensure the product image is colour matched. Please use the product image on our website as a colour reference, however we note that there are variances between colour settings on individual computers. Exchanges for discrepancy in colour will be treated as a change of mind and our standard refund and exchange terms apply.

We are in the process of closing down our USA store and heading back home to Australia, all orders placed from March 23rd 2020 forward are considered final sales and no returns or exchanges will be permitted.

  • There are no refunds, exchanges or credit notes on sale items or promos/promocodes
  • Kip&Co does not offer refunds on items that are showing our courier service is able to evidence as ‘delivered’
  • Any questions regarding Kip&Co goods purchased at a Kip&Co stockist must be addressed to that stockist
  • Products that are damaged upon opening or damaged through unreasonable wear and tear

MISSING OR LATE ORDERS

If your order has gone missing, please email us at hello@kipandco.com.au so we can resolve this for you. Please note, due to insurance limitations, if your parcel is lost in transit, we reserve the right to process a refund in lieu of shipping a replacement order. Kip&Co does not offer refunds on items that are showing our courier service is able to evidence as ‘delivered’.

DELIVERY TIMES

Australia: Postage is typically between 2-8 business days. During sale times dispatch will take longer than usual. Please be patient while we will pick, pack and ship your order as soon as possible.

NZ: Postage is typically between 2-8 business days. During sale times dispatch will take longer than usual. Please be patient while we will pick, pack and ship your order as soon as possible.

USA: Postage is typically between 2-8 business days. During sale times dispatch will take longer than usual. Please be patient while we will pick, pack and ship your order as soon as possible.

International orders: Please contact us at hello@kipandco.com.au for approximate timeframes for all other countries.

DELIVERY COSTS

Australia: Delivery is $10 AUD per order using Australia Post.

NZ: Delivery is $25 AUD per order using Australia Post / NZ Post. You will be liable for all import duties, customs and GST on orders where applicable at the point of, or after delivery. Kip&Co prices and shipping rates DO NOT include these duties, customs and GST which are the sole responsibility of the customer. Kip&Co will not accept returns or provide any refunds for duties, customs or GST. Kip&Co will not accept 'return to sender' where duties, customs or GST have not been paid. Please contact your local customs office to find out the charges that will apply to your purchase.

USA: Delivery is $10 USD per order using USPS.

International orders: Please contact us at hello@kipandco.com.au for approximate costs for all other countries.

TRACKING

Customers will receive a tracking number as part of our dispatch email, which you can use to track the progress of your order. In the interests of keeping your order as safe as possible, Kip&Co does not “safe drop” / authority to leave. We’ve found this method of delivery very unsafe, regardless of the name of the service!