All orders are subject to availability. If an order is received that cannot be filled, we will issue a refund for that item. Items in a cart or wish list are not reserved. Sometimes our customers are faster than our servers and on rare occasions we may need to cancel orders if we find that stock is not available for you.
We take all measures to ensure the product image is colour matched. Please use the product image on our website as a colour reference, however we note that there are variances between colour settings on individual computers. Exchanges for discrepancy in colour will be treated as a change of mind and our standard refund and exchange terms apply.
We are in the process of closing down our USA store and heading back home to Australia, all orders placed from March 23rd 2020 forward are considered final sales and no returns or exchanges will be permitted.
- There are no refunds, exchanges or credit notes on sale items or promos/promocodes
- Kip&Co does not offer refunds on items that are showing our courier service is able to evidence as ‘delivered’
- Any questions regarding Kip&Co goods purchased at a Kip&Co stockist must be addressed to that stockist
- Products that are damaged upon opening or damaged through unreasonable wear and tear